NTT’s Edge Advantage report surveyed 600 enterprises leveraging edge to enable data-driven decision making; uncovered concerns around infrastructure capabilities.

• 88% cite 5G as an important enabler; those combining private 5G and edge report highest benefits.
• 93% consider edge a competitive advantage.
• Top reasons to invest in edge are to support automation and AI and real-time data access followed by operational efficiency and increase in IoT devices.
• Industries tapping edge are manufacturing, healthcare, transportation and logistics, energy and utilities, and financial services.

HONG KONG SAR – Media OutReach – 2 June 2023 – NTT Ltd., a leading global IT infrastructure and services company, today launched its Edge Advantage Report, which found that although two thirds of enterprises investing in edge are solving real-world business challenges and more than 8 out of 10 organizations expect their dependency on third-party edge services to grow over the next two years, nearly 40% of those planning edge deployments are concerned that current infrastructure capabilities won’t be able to support the promise of edge.

Enterprises around the world are discovering the edge advantage, benefitting from digital technologies that accelerate data-driven decision making, secure physical and virtual assets, and control sustainably resilient operations. But while more than 80% of technology decision makers say their edge investment expectations have been met or exceeded, many fear that the rapid pace of technology evolution could cost them in the long term.

Infrastructure capabilities

Current adopters see the fragmented management of compute, connectivity and IoT devices as a hindrance to realizing the potential of edge. As such, those organizations that are combining private 5G and edge technologies report the highest benefits over enterprises who have adopted a legacy segregated approach, or none at all.

The report also revealed that though most organizations believe their network infrastructure can handle their current edge requirements, almost 40% of enterprises planning edge deployments acknowledge a need to upgrade their network in order to support the expected spike in connected devices and applications. In fact, nearly two-thirds of enterprises that already deployed edge have coordinated a wide area network refresh.

In light of this, many organizations are planning to turn to partners to help them on their edge journey. So much so that 88% believe their organization’s dependency on third-party edge services will grow in the next 24 months, with 90% expressing a preference to consume edge services from a single partner that offers a central point of accountability and 94% declaring that “having more managed service options” is a top factor in making edge consumption easier.

“The growing need for faster processing and a distributed digital architecture is creating increased pressure on networks and infrastructure capabilities, driving both accelerated adoption of private 5G and edge,” said Shahid Ahmed, EVP New Ventures & Innovation at NTT Ltd. “Achieving the edge advantage will require end-to-end solutions with holistic management and uncompromising accountability. Only through utilizing these solutions can enterprises gain instant access to data, where it is generated or collected, with near zero latency, and harness it to drive powerful business outcomes.”

An industry view

The motivation behind edge adoption can vary from industry to industry. Among manufacturing firms, operational efficiency is the top-ranked edge investment driver, with data security second. Manufacturing firms are striving to be just-in-time organizations that meet and even anticipate market needs, turning data into competitive advantage. Here’s the breakdown of the top reasons to deploy edge solutions:

• Increasing employee safety, experience, and efficiency (79%)

• Streamlining/digitizing business processes (76%)

• Improving customer experience/anticipating customer needs (74%)

• Increase use of data insights for decision-making (72%)

When it comes to improving supply chain efficiency and resilience, 100% of healthcare, transportation and manufacturing organizations have had their edge expectations met or exceeded. The same can be said for increasing employee safety, experience, and efficiency in the energy sector.

Edge-optimized applications take advantage of low latency, predictability and high bandwidth for real-time data collection to perform according to industry- specific needs. With the benefits of edge clear, it’s hardly surprising that more than nine in ten (93%) respondents consider it a competitive advantage within their industry.

Complex environments

According to organizations that have already deployed edge, the top reasons to invest are to automate and integrate AI into business processes, and to gain real-time access to data. But achieving these objectives is a formidable challenge because they require:

• Tight orchestration of hardware, platforms, systems and devices

• Consistent operational performance without compromising security

• Overcoming legacy infrastructure and technical debt

Organizations need help to navigate the complexity of adopting edge and next generation technologies into what is, traditionally, a complex and change averse environment. Legacy protocols and systems need to be carefully managed to ensure production is not impacted while migrations are in progress.

The challenges that an organization can encounter are key drivers in why 94% of enterprises partner for edge expertise and 90% want a single edge partner that can do it all. But those that successfully harness the benefits of edge can look to grow their business, improve agility, enhance sustainable business practices, and improve quality control.

“Organizations striving to become real-time enterprises need help beyond design and launch of edge solutions,” said Camille Mendler, chief analyst at Omdia. “Managed services offer a pragmatic and adaptive way to keep ahead of complexity.”

Journey to the edge

At the end of last year, NTT announced the launch of its Edge as a Service offering in collaboration to help secure, optimize and simplify organizations’ digital transformation journeys. Leveraging NTT’s network infrastructure capabilities and global footprint, the managed edge compute platform gives enterprises the ability to deploy quickly and securely manage and monitor applications closer to the edge.

At the end of the report, NTT has outlined a guide with suggested starting points and pathways for organizations to consider before embarking on their edge journey. To read the full ‘2023 Edge Advantage Report’ click here.

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About NTT Ltd.

As part of NTT DATA, a USD 30 billion IT services provider, NTT Ltd. is a leading IT infrastructure and services company serving 65% of the Fortune Global 500 and more than 75% of the Fortune Global 100. We lay the foundation for organizations’ edge-to-cloud networking ecosystem, simplify the complexity of their workloads across multicloud environments, and innovate at the edge of their IT environments where networks, cloud and applications converge. We offer tailored infrastructure and ensure consistent best practices in design and operations across all of our secure, scalable and customizable data centers. On the journey towards a software-defined future, we support organizations with our platform-delivered infrastructure services. We enable a connected future. Visit us at services.global.ntt