视频 | 寿司店正面应对蟑螂事件 积极行动化解公关危机

（吉隆坡9日讯）积极行动化解公关危机！本地寿司专卖店品牌Empire Sushi的其中一家分店，被顾客发现食物架内出现蟑螂后，迅速采取行动，全体员工出面道歉，接着深层清洁并消毒整间店面，获得公众一片赞赏。

近日，社交媒体上流传一段发生在Empire Sushi某家分店的事件，有顾客发现食物架内，竟然有一只蟑螂在爬行，让人大喊恶心。

视频随即在社交媒体上疯传，并遭到众多网民的猛烈炮轰，批评该寿司专卖店品牌严重缺乏食品卫生。

不过，在视频流传仅一天后，Empire Sushi团队就立即对此做出了回应，并在受影响的分店进行了深度清洁及消毒工作。

@empiresushi.my

𝐏𝐮𝐛𝐥𝐢𝐜 𝐀𝐧𝐧𝐨𝐮𝐧𝐜𝐞𝐦𝐞𝐧𝐭 𝐟𝐫𝐨𝐦 𝐄𝐦𝐩𝐢𝐫𝐞 𝐒𝐮𝐬𝐡𝐢 Empire Sushi Sunway Pyramid Dear Valued Customers, We would like to sincerely apologize for the recent incident that took place at our Sunway Pyramid location. The well-being and safety of our customers is our top priority. In response, we have immediately closed our store today for a thorough deep cleaning and specialized pest control treatment to ensure the highest standards of hygiene and safety. We are fully committed to resolving this issue, taking more additional measures to prevent any such incident in the future. Your trust is incredibly important to us, and we promise to work tirelessly to ensure that your next visit is worry-free. Thank you for your understanding and continuously support. Sincerely, The Empire Sushi Team

♬ original sound – Empire Sushi

相关新闻：视频｜顾客惊见寿司架有蟑螂 店家致歉：关店深度清洁

根据Empire Sushi在TikTok发布的视频，该分店的全体员工皆出面为此事道歉，并宣布会暂时关闭该分店，进行深度清洁和消毒工作，以及害虫防治的处理。

视频中，员工们先是把食物架内的寿司，全部果断丢弃，然后开始清洗和擦拭相关表面，并进行深度的消毒工作。

尽管最初受到猛烈的批评，但网民们对于Empire Sushi处理这件事上的透明度给予赞美，很开心看到他们愿意为自身的过失负起责任。

“非常尊重Empire Sushi的处理方式，立即采取行动清理一切。

“虽然一开始卫生方面出现严重问题，但至少他们承担了责任并站出来道歉。”