(吉隆坡9日訊)積極行動化解公關危機!本地壽司專賣店品牌Empire Sushi的其中一家分店,被顧客發現食物架內出現蟑螂後,迅速採取行動,全體員工出面道歉,接著深層清潔並消毒整間店面,獲得公眾一片讚賞。
近日,社交媒體上流傳一段發生在Empire Sushi某家分店的事件,有顧客發現食物架內,竟然有一隻蟑螂在爬行,讓人大喊噁心。
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視頻隨即在社交媒體上瘋傳,並遭到眾多網民的猛烈炮轟,批評該壽司專賣店品牌嚴重缺乏食品衛生。
不過,在視頻流傳僅一天後,Empire Sushi團隊就立即對此做出了回應,並在受影響的分店進行了深度清潔及消毒工作。
@empiresushi.my 𝐏𝐮𝐛𝐥𝐢𝐜 𝐀𝐧𝐧𝐨𝐮𝐧𝐜𝐞𝐦𝐞𝐧𝐭 𝐟𝐫𝐨𝐦 𝐄𝐦𝐩𝐢𝐫𝐞 𝐒𝐮𝐬𝐡𝐢 Empire Sushi Sunway Pyramid Dear Valued Customers, We would like to sincerely apologize for the recent incident that took place at our Sunway Pyramid location. The well-being and safety of our customers is our top priority. In response, we have immediately closed our store today for a thorough deep cleaning and specialized pest control treatment to ensure the highest standards of hygiene and safety. We are fully committed to resolving this issue, taking more additional measures to prevent any such incident in the future. Your trust is incredibly important to us, and we promise to work tirelessly to ensure that your next visit is worry-free. Thank you for your understanding and continuously support. Sincerely, The Empire Sushi Team
相關新聞:視頻|顧客驚見壽司架有蟑螂 店家致歉:關店深度清潔
根據Empire Sushi在TikTok發佈的視頻,該分店的全體員工皆出面為此事道歉,並宣佈會暫時關閉該分店,進行深度清潔和消毒工作,以及害蟲防治的處理。
視頻中,員工們先是把食物架內的壽司,全部果斷丟棄,然後開始清洗和擦拭相關表面,並進行深度的消毒工作。
儘管最初受到猛烈的批評,但網民們對於Empire Sushi處理這件事上的透明度給予讚美,很開心看到他們願意為自身的過失負起責任。
“非常尊重Empire Sushi的處理方式,立即採取行動清理一切。
“雖然一開始衛生方面出現嚴重問題,但至少他們承擔了責任並站出來道歉。”
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